Development draft — these policies are being reviewed before launch. Operator details, support contact and retention terms are not finalized.
Development draft — these policies are being reviewed before launch. Operator details, support contact and retention terms are not finalized.
How credits, failed videos and refunds work at Zombie Trend AI
Last updated
In short: credit pack purchases are final and non-refundable. The only refund is automatic: if a video fails to generate, the credits it held go back to your balance.
Zombie Trend AI ("we") sells credit packs. Credits pay for the videos you generate. Packs are one-time purchases paid in US dollars through PayPal, where you can pay with your PayPal balance or a card. There are no subscriptions, nothing renews, and there is no free tier or signup credit. Current packs and the credit cost of each video are listed on the pricing page, and the exact cost of a video is shown before you generate it.
Once a payment is complete and the credits are added to your balance, the purchase is final and we do not refund it, whether the credits are used or unused. Please check the pack and price before you pay.
When you start a video, its credits are held. They are only charged when the video is ready. If the video fails to generate, the held credits are returned to your balance automatically. You do not need to contact us.
This automatic refund returns credits to your balance. It does not return money to your PayPal account or card.
AI-generated videos vary, and the same photo and effect can give different results. Credits used for a video that generated successfully are not returned because you are unhappy with the result.
Purchased credits stay in your balance until you use them. Credits have no cash value and cannot be transferred to another account or exchanged for money. If you delete your account, any remaining credits are lost.
If you were charged twice for the same purchase, or you see a charge you did not make, email support@zombietrendai.org from your account email address with the purchase date and the PayPal transaction ID. We will review the report and correct confirmed errors.
Please contact us before opening a PayPal dispute. If a payment is reversed or charged back, the credits from it are removed from your balance. If those credits were already used, video generation on the account may be paused until the matter is resolved.
Nothing in this policy limits rights you have under consumer law that cannot be excluded. Where the law that applies to you requires a refund or another remedy, that law applies.
We may update this policy. The version shown on this page when you made a purchase applies to that purchase.
Questions about a payment or your balance: support@zombietrendai.org.